Water & Sewer Home

Water and Sewer building
With the ongoing growth in Okaloosa County, please pay attention to your Cycle, Route and Due Date on your bill as they are subject to change. If you have any questions or issues in regards to your bill please call customer service during normal business hours Monday - Friday,  8:30 AM-5:00 PM.

Capacity Expansion Charges for New Construction will  Increase on October 1, 2024. See flyer for more information.

Rate Increase Notice
  • Effective 10/1/2024, Water and Sewer utility rates will increase by 5.75%. Click here for more detailed rate information.

Lead and Copper Service Line Inventory Results

 

Receive a call from 850-651-7171?

Ways to Pay

There are no convenience fees added to online and phone payments.

Online payments may not show up on your OCWS account &/or bank account until next business day. Your confirmation number is proof of payment.

  • By phone 850-651-7171

  • Drop Box Locations

  • Payments made at non-County locations can take up to two weeks to be received.  Your account number must be listed on the payment and save your receipt for proof of payment.

  • If services are disrupted, we will not reinstate them until after the payment is received in our office.

New Service/Moving/Cancel Service

 

water tower

An Essential Service for Our Community

Our Mission: A professional, community organization providing the customers of Okaloosa County an ample and affordable supply of clean, safe drinking water, with a commitment to collecting and disposing of domestic waste in a manner that protects the environmental future of our county.

WaterSense has helped save 8.7 trillion gallons of water since 2006, and 1.2 trillion gallons in 2023! Learn more at https://www.epa.gov/watersense.

Online Bill Pay
ADDITIONAL CONTACTS

OCWS Phone: 
(850) 651-7171 or (850) 423-1579
(To reach office staff during business hours)

 

IVR Phone System:
(850) 651-7171 or (850) 423-1579
Receive account information or make a payment. The system is available daily from 5:00 a.m. to 11:00 p.m. 

 

OCWS Emergency Phone: 
(850) 651-7174 or (850) 423-1576
(Non-business hours, Weekends & Holidays)

 

Email:
waterinformation@myokaloosa.com


Visit the Contact Us Page for OCWS Office and Drop Box Locations

 

MSBU Street Lights - (850) 609-7027
(Public Works Department for Street Light issues)

 

Garbage and Recycling Questions
Waste Management
850-301-2822, Mon.-Fri.
850-275-0020, Sat.
 

 

Mike Hackett, Director | Water & Sewer
1804 Lewis Turner Boulevard
Fort Walton Beach, FL 32547
Phone: 850-651-7172

 

W&S Employee Commute Program