***11/22/24 OCWS Office Closing Early for System Upgrade***
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- Friday, November 22: Office is closing at 4:30PM
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- The online payment and phone payment services will be unavailable 11/22 beginning at 4PM and will resume when the system upgrade is complete.
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- Offices will open with normal business hours on Monday, November 25.
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Upcoming Holidays & Office Hours
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- November 28 & 29 - Closed for Thanksgiving Holiday
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- December 24 & 25 - Closed for Christmas Holiday
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- January 1, 2025 - Closed for New Year's Day
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| Payments can still be made at a drop box, online or over the phone 850-651-7171. |
| With the ongoing growth in Okaloosa County, please pay attention to your Cycle, Route and Due Date on your bill as they are subject to change. If you have any questions or issues in regards to your bill please call customer service during normal business hours Monday - Friday, 8:30 AM-5:00 PM. |
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Rate Increase Notice
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- Effective 10/1/2024, Water and Sewer utility rates will increase by 5.75%. Click here for more detailed rate information.
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Ways to Pay
There are no convenience fees added to online and phone payments.
Online payments may not show up on your OCWS account &/or bank account until next business day. Your confirmation number is proof of payment.
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By phone 850-651-7171
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Drop Box Locations
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Payments made at non-County locations can take up to two weeks to be received. Your account number must be listed on the payment and save your receipt for proof of payment.
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If services are disrupted, we will not reinstate them until after the payment is received in our office.
New Service/Moving/Cancel Service
