![]() |
Bill Info: |
Past Due Payments: |
Payment Must Be Received By Due Date To Avoid Late Charges |
Notice to all Customers: |
If your billing statement shows an amount as "Past Due", the amount should be paid immediately to avoid interruption of your service. This usually means that your previous monthly bill has not been paid and the cutoff date that was printed on that previous utility bill is approaching. If you believe the past due amount has been paid, please contact Customer Service to ensure the payment was received. |
How to Read your Water Bill |
View a sample Water Bill (pdf). If you do not have Adobe Reader on your computer, you will need to download the FREE Adobe Acrobat Reader. |
Solving Billing Problems |
If you have reason to believe your bill is incorrect, or if you have any questions about your bill, visit one of our offices or call (850) 651-7171. View a Sample Water Bill (pdf). |
Emergency Service |
For emergency service problems after 5:00 p.m. on weekdays, weekends or holidays, call (850) 651-7174. |
Lend-A-Hand Program |
LEND-A-HAND is a result of a shared vision of people helping people, from the heart. Its goal is to establish and maintain a fund from which qualifying customers of Okaloosa County Water and Sewer may be helped by the charitable contributions of people who care. Lend-a-Hand is generally a billed item for those choosing to participate. Simply:
Once the form has reached our office your account will be set up to bill the requested amount. A one time contribution is accepted also. Note on the portion of the bill returned with your payment the amount you wish to donate to Lend-A-Hand. |
OCWS Phone:
(850) 651-7171 or (850) 423-1579
(To reach office staff during business hours)
IVR Phone System:
(850) 651-7171 or (850) 423-1579
Receive account information or make a payment.
System is available daily from 5:00 a.m. to 11:00 p.m.
OCWS Emergency Phone –
(850) 651-7174 or (850) 423-1576
(Non-business hours, Weekends & Holidays)
Email: waterinformation@myokaloosa.com
Visit the Contact Us page for OCWS Office and Drop Box Locations
MSBU Street Lights - (850) 423-4830
(Public Works Department for Street Light issues)
Garbage and Recycling questions:
Waste Management
(850) 301-2822, Monday – Friday
(850) 275-0020, Saturday
Jeff Littrell, Director
1804 Lewis Turner Boulevard
Suite 300
Fort Walton Beach, FL 32547
Phone: (850) 651-7172
W & S Employee Commute Program
302 N. Wilson St. - Suite 302
Crestview, FL 32536
1250 N. Eglin Parkway, Suite 100
Shalimar, FL 32579
Call 850-689-5050 or 850-423-1542 for all departments.