Receive a call from 850-651-7171?

We periodically have system generated calls to notify customers about specific events or occurrences.  Below are some examples of calls and what to do if you receive this call.

• Establish New Service

• Transfer Service

• Discontinue Service

Establish New Service

The W&S Service Map is available to help you determine if OCWS is the service provider to your new address.  Feel free to contact Customer Service at 850-651-7171 if you are unsure if the location you are moving to is in our service area.

You can establish new service with OCWS by visiting our office or via mail, email, or fax (850) 651-7747. All completed requests for New Service received after 3pm are processed the following business day.

For same day service you will need to present all required and completed New Service documents in person by 3pm.

You will need the following for New Service:

1. Completed New Service Form (pdf). Please remember to sign, date and initial where required on this form.  You may need to save and open the form in Adobe Acrobat Reader in order to use the Electronic Signature feature.

Effective 05/01/24 all new utility services will automatically be set-up as an electronic bill, unless you opt-out and would request a paper bill. Additionally, if a paper bill is returned as undeliverable, the account will automatically be updated to an electronic bill on the account.

2. A copy of your lease if you are renting.

3. A valid Government issued photo ID (i.e. U.S. Driver’s License, State Issued ID, Passport, Military ID, etc...)

4. The Deposit and $30 Service Fee will be billed to you.  The average residential deposit is usually $50, but this fee may differ for each customer depending on the meter size or other circumstances.

Please contact Customer Service at 850-651-7171 with any questions.

Transfer Service

You can transfer service from your existing OCWS location to a new OCWS location at our office or via mail, email, or fax (850) 651-7747.  All completed requests received after 3pm are processed the following business day.

For same day service you will need to present all required and completed documents in person by 3pm.

You will need the following to Transfer Service:

1. Completed New Service Form (pdf). Please remember to sign, date and initial where required on this form.  You may need to save and open the form in Adobe Acrobat Reader in order to use the Electronic Signature feature.

2. A copy of your new lease if you are renting.

3. A valid Government issued photo ID (i.e. U.S. Driver’s License, State Issued ID, Passport, Military ID, etc...)

4. The Deposit will be transferred from your old account to your new account.  The $30 Service Fee will be billed to you.

Please contact Customer Service at 850-651-7171 with any questions.

Discontinue Service

You can schedule to discontinue services with OCWS up to 2 weeks before the disconnect date via phone, at our office, email, or fax (850) 651-7747.

We will need the following information to Discontinue Service:

1. Service Address or Account Number
2. Date you want the water to go off
3. Forwarding address

Deposits are applied to the final bill.  If there is a credit balance, a check from the Board of County Commissioners (BCC) will be mailed to the address on file.

Please contact Customer Service at 850-651-7171 with any questions.