Welcome to Okaloosa County Water and Sewer System (OCWS). We appreciate your business and pledge to do our best to deliver exceptional customer service and satisfaction.
Please contact Customer Service at 850-651-7171 if you are unsure if the location you are moving to is in our service area.
You can establish new service with OCWS by visiting one of our offices or via mail, email, or fax (850) 651-7747. All completed requests for New Service with deposit and service fees paid before 4pm are processed the following business day. For same day service you will need to present all required New Service documents and pay deposits and service charge in person.
You will need the following:
1. Completed New Service Form (pdf). Please remember to sign, date and initial where required on this form. You may need to save and open the form in Adobe Acrobat Reader in order to use the Electronic Signature feature.
2. If you are renting, we will need a copy of your lease.
3. A valid Government issued photo ID (i.e. U.S. Driver’s License, State Issued ID, Passport, Military ID, etc...)
4. The Deposit Fee - Deposit is required and will be a charge on your utility bill. The average residential deposit (for a 3/4" meter) is $50 deposit and $30 service fee, but depends upon meter size and other circumstances.
Mailing Address: |
OCWS |
Attn: Deposit Office |
1804 Lewis Turner Blvd. Ste 300 |
Fort Walton Beach, FL 32547 |
Any questions please contact Customer Service at 850-651-7171.
OCWS Phone:
(850) 651-7171 or (850) 423-1579
(To reach office staff during business hours)
IVR Phone System:
(850) 651-7171 or (850) 423-1579
Receive account information or make a payment.
System is available daily from 5:00 a.m. to 11:00 p.m.
OCWS Emergency Phone –
(850) 651-7174 or (850) 423-1576
(Non-business hours, Weekends & Holidays)
Email: waterinformation@myokaloosa.com
Visit the Contact Us page for OCWS Office and Drop Box Locations
MSBU Street Lights - (850) 609-7027
(Public Works Department for Street Light issues)
Garbage and Recycling questions:
Waste Management
(850) 301-2822, Monday – Friday
(850) 275-0020, Saturday
Mark Wise, Interim Director
1804 Lewis Turner Boulevard
Suite 300
Fort Walton Beach, FL 32547
Phone: (850) 651-7172
W & S Employee Commute Program
302 N. Wilson St. - Suite 302
Crestview, FL 32536
1250 N. Eglin Parkway, Suite 100
Shalimar, FL 32579
Call 850-689-5050 or 850-423-1542 for all departments.