Water & Sewer New Customers

Welcome to Okaloosa County Water and Sewer System (OCWS). We appreciate your business and pledge to do our best to deliver exceptional customer service and satisfaction.

Please contact Customer Service at 850-651-7171 if you are unsure if the location you are moving to is in our service area.

Establishing New Service:

You can establish new service with OCWS by visiting one of our offices or via mail, email, or fax (850) 651-7747. All completed requests for New Service with deposit and service fees paid before 4pm are processed the following business day. For same day service you will need to present all required New Service documents and pay deposits and service charge in person.

You will need the following:

1. Completed New Service Form (pdf). Please remember to sign, date and initial where required on this form.  You may need to save and open the form in Adobe Acrobat Reader in order to use the Electronic Signature feature.

2. If you are renting, we will need a copy of your lease.

3. A valid Government issued photo ID (i.e. U.S. Driver’s License, State Issued ID, Passport, Military ID, etc...)

4. The Deposit Fee - Deposit is required and will be a charge on your utility bill.  The average residential deposit (for a 3/4" meter) is $50 deposit and $30 service fee, but depends upon meter size and other circumstances.

Mailing Address:
Attn: Deposit Office
1804 Lewis Turner Blvd. Ste 300
Fort Walton Beach, FL 32547


Any questions please contact Customer Service at 850-651-7171.